bet49 Privacy Policy

Introduction and Scope

This privacy policy ("Policy") applies to the bet49 platform and all services under it. When you create an account on bet49, use our website, or use any of our services, you are considered to have agreed to the terms of this Policy.

bet49 is a trusted online gaming and sports betting platform for users in Bangladesh. We are committed to ensuring the highest level of protection for our users' personal information. This policy clearly explains what types of information we collect, how it is processed, and what measures we take to protect your data.

Before reading this policy, please confirm that you are at least 21 years of age. Use of bet49's services is strictly prohibited for anyone under 21.

What Information We Collect

Personally Identifiable Information

When registering an account on bet49, we collect the following information:

• Full name and date of birth
• Email address
• National ID card or passport number (for verification)
• Address and country details
• Information related to your chosen payment method (such as bKash, Nagad, Rocket, Upay, or bank account details)

Automatically Collected Information

When you use the bet49 website, our system automatically collects certain information:

• IP address and device type
• Browser type and version
• List of pages visited and time spent
• Login and logout times (Bangladesh Standard Time — BST, UTC+6)
• Information collected through cookies and tracking technologies

Financial Transaction Information

During deposits and withdrawals, we record transaction details. This includes the transaction amount, time, payment method used, and transaction completion status. The minimum deposit amount on bet49 is ৳200 and the minimum withdrawal amount is ৳800.

Purpose of Data Collection

bet49 collects and uses your information only for specific and lawful purposes. The main reasons for our data processing are described below:

• To create accounts and verify identity
• To complete financial transactions and prevent fraud
• To meet legal and regulatory obligations (including Anti-Money Laundering or AML guidelines)
• To provide customer support — 24/7 live chat support in Bengali
• To ensure responsible gaming and identify problematic gaming behavior
• To maintain platform security and integrity
• To improve and personalize services according to your preferences
• To comply with applicable laws and assist in dispute resolution

We will never sell your information to third parties for marketing purposes without your consent.

Data Storage and Security

Data Retention Period

bet49 stores your personal information only for as long as necessary. Data is kept while your account is active and for as long as required to meet legal obligations. Even after account closure, certain information may be retained for a defined period to satisfy regulatory requirements.

Security Measures

bet49 applies various technical and administrative measures to protect your information:

• Use of SSL (Secure Sockets Layer) encryption technology
• Advanced encryption protocols for data transmission
• Firewall and anti-intrusion systems for server protection
• Strict staff-level access controls for data
• Regular security audits and vulnerability testing
• Automated monitoring systems to detect suspicious activity

While we aim to ensure the highest level of security, no data transmission over the internet can be claimed to be completely secure. However, bet49 is committed to providing an encrypted and secure environment.

Sharing Information with Third Parties

bet49 may share information with third parties in the following limited circumstances:

Payment Processors

To complete financial transactions, necessary information may be shared with our payment partners (bKash, Nagad, Rocket, Upay, and banking institutions). This information is used solely for the purpose of completing transactions.

Technology and Service Providers

To operate our platform, we work with game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.) and other technology partners. These partners work under strict confidentiality agreements.

Legal Obligations

Information may be provided in response to lawful requests from law enforcement agencies, court orders, or directions from regulatory authorities. Such disclosures will always occur within the limits of applicable law.

Corporate Changes

If bet49 goes through a merger, acquisition, or asset transfer, your information may be transferred to the relevant parties. You will be notified in advance in such cases.

Cookie Policy

The bet49 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve website functionality.

Types of Cookies

• Essential Cookies: Required for the basic functionality of the website, such as maintaining login status.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help us understand platform usage and improve our services.
• Security Cookies: Used to detect and prevent fraud.

You can control or disable cookies through your browser settings. However, disabling some cookies may limit website functionality.

Your Rights

As a user of bet49, you have the following rights regarding your personal information:

Right to Access

You may ask bet49 at any time what information is held about you. We will respond within a reasonable time of receiving your request.

Right to Correction

If there is any error or incompleteness in your stored information, you may request that it be corrected. Maintaining accurate information is important for both you and us.

Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations and ongoing disputes.

Right to Object to Processing

You may object to the processing of your information for certain purposes, especially for marketing communications. You have the option to opt out of such communications at any time.

Right to Close Account

If you no longer wish to use bet49, you may request that your account be closed. After account closure, processing of your information beyond legal and regulatory requirements will be stopped.

To exercise these rights, contact us via live chat or email.

Protection of Minors

bet49 provides services exclusively to those aged 21 or older. We do not knowingly collect information from, or allow accounts to be created by, anyone under 21.

If we learn that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account. If you believe a minor is using bet49, please notify our support team.

International Data Transfers

To operate bet49's services, your information may be stored or processed on international servers. Wherever your data is processed, we ensure that the protection standards described in this privacy policy are maintained.

For international data transfers, we apply appropriate contractual and technical safeguards to ensure the security of your personal information.

Responsible Gaming and Data Use

bet49 takes responsible gaming very seriously. We may analyze data about your gaming activity to identify potentially problematic behavior. In such cases, we may:

• Provide you with information and support related to responsible gaming
• Activate a self-exclusion option at your request if needed
• Help set deposit limits or temporarily suspend your account

To learn more about responsible gaming, visit our Responsible Gaming page.

Policy Changes and Updates

bet49 reserves the right to amend this privacy policy as needed. If any significant changes are made, we will notify you by email or through a notification on the platform.

Continuing to use bet49 after a revised policy is published will be considered your acceptance of the updated policy. We therefore recommend that you review this policy regularly.

The date of the last update to this policy is noted at the top of the page.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team will review your request and respond within a reasonable time.

• Live Chat: Available 24/7 in Bengali
• Email: [email protected]

We are committed to treating any privacy-related request or complaint you raise with seriousness and resolving it promptly.